At Two Group Flag Co., We proudly make an effort to ship within 24 hours of receiving your order, and strive for delivery within 2 to 3 business days after an order ships from our warehouse. To that end, we ship most of our orders with FedEx, UPS or the US Postal Service. Shipment tracking numbers will be provided via email once your order leaves our warehouse. As a customer you will be emailed your invoice with the tracking number. Please note we have the ability to ship via various methods, but those instructions will need to be indicated on your purchase order.
We ask that you inspect all deliveries and when available provide a signature upon receipt. We will not charge your account until your order has shipped.
We ship US orders to arrive via FedEx Ground Delivery. Orders are shipped Monday-Friday FOB our warehouse in Montebello, CA 90640, weekends and holidays are excluded.
*Please note all shipping methods and instructions on your Purchase Order if they are different from our standard shipping method.
We guarantee that your shipping charges will not exceed 20% within the Continental US, excluding all product displays and hardware - standard shipping rates will apply to these items.
Alaska, Hawaii & Puerto Rico
Orders shipped to AK, HI, and PR are delivered via USPS, unless otherwise specified. Depending on promotion, orders shipped to AK, HI, and PR may not qualify for free shipping.
We can not ship any orders to a PO Box when shipping via UPS or USPS International. All shipping addresses must be verified. We can accommodate catalog requests to PO Boxes.
If you need your order shipped to an APO/FPO, it will ship via USPS unless otherwise specified.
For all international orders outside of the United States will be ship via USPS International. All shipping addresses must be verified. If you have further questions, please contact our Customer Service Representatives, (213) 613-1668.
We are not responsible for merchandise damaged in transit. The common carrier assumes all responsibility for safe delivery of the merchandise and all claims must be filed directly with the common carrier within 7 days from receipt of goods. We can initiate the claim with FedEx once you have notified us within 7 days of receipt of goods. You must retain the damaged items and the interior and exterior packing cartons. FedEx will automatically cancel your claim if the original packaging is not available for the inspector to examine.
Standard Delivery Shipping Standard
FedEx Ground shipping rates will apply to all prepaid orders unless another shipment is specified on your purchase order.
Customers are responsible for paying all shipping charges unless stated otherwise. If you have further questions, please contact our Customer Service Representatives, (213) 613-1668.
2nd-Day & Next-Day Rush
Customers are responsible for all rush freight charges.
Preventing Delay Time
For no delay on first shipments we recommend that you please provide us with a credit card number for faster processing. Please be aware that any missing application or terms and conditions before mentioned could result in the delay of the customer order.