What is your freight policy?
Our freight and shipping charges are based upon FedEx and common carrier rates, which are primarily determined by zone (zip code) and weight.
Packages in excess of 65'' total in length and width will be considered over-sized by the shipping company and will be charged as a 30 pound package regardless of weight. Note that our poles and most displays are considered over-sized boxes per FedEx guidelines. Packages in excess of 60'' in length are assessed a $12.00 additional fee by FedEx; this can be in addition to oversize fees as described above. It is always our policy to ship via the fastest and least expensive way of transportation therefore; larger shipments may be shipped via common carrier. If you have specific routing instructions, please include this information with your purchase order or submit a current route guide to our transportation department.
What if my merchandise is damaged?
We carefully pack all orders to ensure safe delivery of your items. However, if you receive your order and the items are damaged or broken, report the damage/breakage immediately to the carrier. All packing material MUST be saved for postal inspection and a damage claim form MUST be completed before contacting us. To receive replacement items, contact us at firstname.lastname@example.org or fax to (206) 337-4632.
How can I order Two Group merchandise?
You may contact one of our sales associates at 1-866-613-1668 during regular business hours of 9:30 a.m -5:00 p.m. Pacific time, Mon-Fri. Our friendly Customer Service representatives will be happy to assist you with any questions or problems. New customers - please have your resale ID number and credit information ready when opening an account.
What is your minimum order?
Minimum order is $150.00. Our reorder minimum is $100.00. On any orders under the minimum, there is a $5.00 handling charge. All prices listed are wholesale and subject to change without notice.
How long will it take to receive my merchandise after it ships from Two Group?Depending upon the destination, shipments arrive between 2 and 7 business days, via FedEx Ground Service. If merchandise has not arrived within a reasonable amount of time from date of shipment, please notify us. A customer service representative will trace your packages and notify you on the disposition within 2 business day.
What If I have a problem with my shipment or my invoice?
All claims must be made within 7 days of receipt. No merchandise is to be returned without authorization.
For return authorization or questions, contact a customer service representative at 1-866-613-1668, fax us at (206)337-4632 or e-mail us at email@example.com
What are your payment terms?
First time order payment terms are COD, credit card or prepaid only. Orders may be prepaid with a check, Visa, MasterCard, or Discover Card. They can also be sent COD, however orders totaling over $400.00 require a bank reference. To establish Net 30 terms, a bank reference and at least four trade references are required. A Credit application will be send upon request.
How long will it takes to ship my order?
Most orders for credit worthy accounts without special requirements will ship within 3 - 5 business days as long as the merchandise is in stock.
What if merchandise is not available after I've placed an order?
If product is not available on the original shipment, a back-order will be created. If the value of the back-ordered items is greater than $50, we will create a back-order. If it is less than $50, we will cancel the items from the order. We will also not create back-orders if specifically requested by customers. Back-orders that do not ship within 60 days of the original ship date or seasonal items that do not ship within 20 days of the end of season/ holiday will automatically be canceled unless otherwise specified by customer. If certain items are not in stock and we do not expect them to be available for at least 60 days, we may substitute comparable items for equal value unless the customer specifically requests no substitutes.
Whom do I contact for billing or payment information?
Call us at Toll free (866) 613-1668 during regular business hours of 9:30 AM-5:00 PM Pacific Time, Mon - Fri. A Customer Service representative will be happy to assist you with any questions or problems. E-mail: firstname.lastname@example.org Or fax (206)337-4632 Attention Customer Service.